What is Return?
In retail industry, a product return is the process of a customer taking previously purchased merchandise back to the retailer, and in turn receiving a refund in the original form of payment, exchange for another item, or a store credit.
What is type of returns?
Returns can often be complicated and time-consuming. In order to make things simpler for you, we classify returns under two basic headings to take care of the return pickup on your own.
- Returns After Delivery: These are the normal return cases where the customer returns the product (against a pre-defined reason) to the seller. These deliveries are called Open Box Cases since the customer (in most of the cases) has opened the parcel before requesting a reverse pickup.
- Returns Before Delivery: It is the situation when the shipped goods are delivered back to the origin without the customer even receiving it.
This can happen in the following situations:
2 i. Non-availability of the customer at the shipping address
2ii. Customer cancels the order while it is still in transit (although in such cases, the courier still makes an attempt to deliver the product)
Return Requested: The customer wants to return product or not buy product till now. So, a return request is sent through Meskart portal and Email: firstname.lastname@example.org.
Return Approved: Returns are approved only in which cases when order will not deliver till date or product dispatch fake, wrong or damage. Price issues return not accepted after deliver.
Return Picked: The item has been picked up by the delivery boy from the customer.
Return Rejected: The return request has been rejected which could be due to any one of the many reasons i.e. Price, Loosing and Colours.